To check the rejection reason, you may:

1. For the New UTRADE Web Platform: Go to “Trade” → “My Orders”. Hover over the order that was rejected to see the “Details” button. Click on “Details” to open the Order Details window. Scroll down to “Audit Trail” to view your order’s rejection reason.
2. For the Old UTRADE Web Platform: Right-click on the order in the Order Book and select “Order Rejected Reason” or click on the “Details” button under the Details column.
3. For the UTRADE SG Mobile App: Tap on the order in the Order Book to open the Order Details page. Scroll down and click on “Show Order Activities” to view the rejection reason.

Here are a few possible reasons for rejection:

• Exceeded trading limit. Check with your Trading Representatives for available trading limit
• Exceeded bids limit stipulated by the Exchanges
• The stock may have been suspended for trading

For US, London and Toronto markets : Rejection message "ERR_Order_Exceeds_Threshold" e.g. 30% away from prevailing market price, you may check your order price and submit your order again.

For US stock, Cameco Corp (CCJ), this stock is settled in physical form and the cost for each execution is USD300. Henceforth, we have blocked buying of this stock.

For HKEx: Rejection message "2043 invalid order price" is sent by HKEx. Possible reasons: (i) Order price beyond 24 Bid/Ask spread; or (ii) matching price of more than 10 current market bid/ask, or (iii) Ask Price is higher lower than Bid Price, vice versa. Please check your order price or select Enhanced Limit Order and submit your order again. Refer to HKEx website for more details.